North American English and AU processing down

Incident Report for Semantria

Resolved

Incident has been resolved. Please contact support if you notice further slowness in processing.
Posted Mar 13, 2024 - 07:09 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 13, 2024 - 06:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 12, 2024 - 23:15 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 12, 2024 - 21:53 EDT

Investigating

All documents sent into North American English or Australian English processing are being held.
Posted Mar 12, 2024 - 20:08 EDT
This incident affected: Spotlight (Spotlight processing), US (US Analytics Processing), and AU (AU Frontend, AU Analytics processing).